Per Ticket Support Plan

Per Ticket Support Plan is the simplest plan that we offer. Under this plan our support engineers answer support tickets on your helpdesk. No system adminstration task or server monitoring is done under this plan though you have the option to club this with Server Administration Plan.

Under this plan we offer ticket support based on the volume of tickets that you purchase with us. A ticket is a technical problem that a client faces. We reply to your clients request via your preferred support system and the client gets a response under your company's banner.

Plan Features

The plan is divided in to slabs of tickets which are to be purchased in slabs of 50, 100, 250 or 500. The larger the number of tickets you purchase the cheaper the per ticket price. Tickets need to be purchased in advance and the validity of any slab is 2 months from the date of purchase. This means that unused tickets from first month can be carried over to the next month instead of them getting obsolete.

Flat cost per ticket
Helpdesk or email support
24x7 - 365 days coverage
One hour response time and under six hours problem resolution guarantee

Plan Costs

Plan Name	Ticket Slab	Price/Ticket	No. of Servers	Signup
TBronze	50 Tickets	US$3.25
TSilver	100 Tickets	US$3.00
TGold	250 Tickets	US$2.75
TPlatinum	500 Tickets	US$2.50
For custom quote, please contact us.

Plans include a US$20.00 fee per server towards administration and overheads
Tickets purchased are vaild only for 2 months from the date of purchase
Setup fee is charged one-time. Switching plans in future will not incur any setup fee
Live Support on your site can be handled by us at an additional cost of US$75.00 per month