Dedicated Team Support Plan

This plan carries the highest value in terms of what we offer. Under this plan, a dedicated team of certified engineers is assigned to work on your servers, tickets and live chats. This team is constantly monitored by an IT Operations Manager to ensure the quality levels, monitoring reprots analysis, patch management, upgrades, etc.

Plan Features

This plan carries a fixed cost each month where in 3 system engineers and a supervisor are assigned as an extension to your company.

Each dedicated engineer works 8 hours per day and 6 days a week
Unlimited helpdesk or email support
Ease of communication with the assigned engineer over Instant Messenger
Well defined internal escalation policy
Proactive communication with datacenter or on-site staff
Full server monitoring and server administration included

Plan Costs

For custom quote, please contact us.

Full support for pre-sales questions/tickets
Setup fee is charged one-time. Switching plans in future will not incur any setup fee
Live Support on your site is included