Dedicated Engineers Support Plan
A qualified and experienced Technical Support Engineer manages your support operations who works for 8 hours per day and 6 days a week. You have the option to chose the level of support required for 8 hours, 16 hours or 24 hours coverage. This facilitates you to plan your support desk based on the Level of support required and thus save money.
Plan Features
Simply select the level of support you require along with the number of engineers during an 8 hour slot. For example, if you would have high traffic and would like us to handle all the Level 2 tasks during your peak hours, select two Level 2 engineers for your peak time. Similary, if you would like us to handle all the server administration and Level 1 support during your off-peak hours, choose one Level 1 engineer and one Level 3 engineer.
- Each dedicated engineer works 8 hours per day and 6 days a week
- Unlimited helpdesk or email support
- Ease of communication with the assigned engineer over instant messenger
- Well defined internal escalation policy
- Proactive communication with datacenter or on-site staff
Plan Costs
- Full support for pre-sales questions/tickets
- Setup fee is charged one-time. Switching plans in future will not incur any setup fee
- Live Support on your site is included
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